Shipping and Return Policy

At Built2Wander, we take pride in getting your gear to you quickly, safely, and without surprises. Whether you’re upgrading your rig or starting a new build, we’ll keep you informed every step of the way.

We currently ship within the Continental United States.

Shipping to Alaska, Hawaii, and Canada is available for select items and may require additional coordination. Please reach out to confirm availability.

At this time, we do not ship to APO, FPO, or DPO addresses, or U.S. territories outside of those listed above.

Most in-stock orders are processed within 1 to 3 business days.

Some products are built to order or sourced directly from manufacturers. These items may have extended lead times, which are noted on the product page.

During peak seasons, promotions, or holidays, processing times may be slightly longer.

We ship using trusted carriers including UPS, FedEx, USPS, and LTL freight partners, depending on the size and destination of your order.

For larger freight shipments, delivery may require pickup from a local terminal. Any additional fees associated with missed pickups or special delivery requests are the responsibility of the customer.

Shipping rates are calculated at checkout based on your order and location.

Orders shipping to Alaska, Hawaii, or Canada may include additional surcharges. If applicable, these will be communicated during checkout or shortly after your order is placed.

International customers are responsible for any customs duties, taxes, or import fees.

Once your order ships, you will receive tracking information via email.

If your order ships in multiple packages, separate tracking numbers will be provided.

Please double-check your shipping information before placing your order.

Once an order has been processed or shipped, changes may not be possible. Orders returned due to incorrect or incomplete addresses may incur additional shipping charges.

Once a package is marked as delivered by the carrier, Built2Wander is not responsible for lost or stolen items.

If an issue arises, we recommend contacting the carrier directly first. You can also reach out to our team and we will do our best to assist where possible.

If your order arrives damaged, please notify us within 3 days of delivery.

If damage is visible at the time of delivery, refuse the shipment whenever possible.

To help us resolve the issue quickly, include:

• Photos of the damaged item
• Photos of the packaging
• Your order number

We will assist in filing a claim with the carrier. Final resolution is subject to the carrier’s claims process.
Shipping Restrictions
We do not ship to P.O. Boxes, APO, FPO, or DPO addresses, or unauthorized freight forwarding services.

We do not ship to P.O. Boxes, APO, FPO, or DPO addresses, or unauthorized freight forwarding services.

We stand behind the gear we run. If something is not right with your order, we will work with you to get it sorted quickly and fairly.

Most new and unused items can be returned within 30 days of delivery for a refund.

To be eligible for a return:

• Items must be unused and in original condition
• All packaging, hardware, and components must be included

Once your return is received and inspected, refunds will be issued to your original form of payment.

If we made a mistake or the item arrived damaged or defective, we will cover return shipping.

If you are returning an item for any other reason, return shipping costs are the responsibility of the customer.

Need a different size, finish, or product? We’ve got you.

Reach out to our team and we will guide you through the fastest way to get what you need, whether that is a direct exchange or placing a new order while your return is being processed.

To request a return, click here.

Our team will walk you through the next steps and make sure everything is handled properly.

Some items are not eligible for return, including:

• Made-to-order or custom products
• Special-order items
• Clearance or final sale items
• Gift cards

If you are unsure, feel free to reach out before placing your order.

Once your return is received and approved, refunds are typically processed within 3 to 5 business days.

You will receive a confirmation email once your refund has been issued.

• Returns requested after 30 days may be declined or subject to a restocking fee
• Installed or used items cannot be returned unless deemed defective
• Returns missing components or not properly packaged may be denied or partially refunded
• Some returns may be subject to restocking fees based on manufacturer policies

We are not here to create friction. We are here to help you build your rig the right way.

If something goes wrong, we will do our best to make it right.

Plans change. We get it. If you need to cancel an order, we will do our best to catch it in time and make the process straightforward.

If your order has not yet shipped, we can typically cancel it and issue a full refund to your original payment method.

Once an order has shipped, it can no longer be canceled. At that point, the order will need to be received and processed through our Returns Policy.

Some products are built or sourced specifically for your order.

For these items:

• Orders may not be eligible for cancellation once processing or production has begun
• Cancellation eligibility can vary depending on the manufacturer or supplier

If you have questions about a specific item, we recommend reaching out before placing your order.

If your order includes a promotional item or offer:

• If the order is canceled prior to shipment, the promotional item will not be fulfilled
• If part of the order is returned and the remaining order no longer qualifies for the promotion, the promotional item must also be returned
• If the promotional item is not returned when required, its value may be deducted from the final refund

Approved cancellations will be refunded to the original payment method.

Most refunds are processed within 5 to 7 business days, depending on your financial institution.

If you need to make a change or have questions about your order, reach out to our team as soon as possible.

We are here to help and will always do our best to find a solution that works.